Help
Support
Something not working, or a question about a PekeGames game? Here are the most common answers and how to reach us.
Write to us
Email us at privacidad@pekegames.app. Tell us which game you play, your nickname and your device, and we will get back to you as soon as we can. We will never ask for your password.
Frequently asked questions
Do I need an account to play?
No. You can play as a guest and your progress is saved on the device. With an account (16 and over) you keep it when you change phones and share it across every PekeGames game. Guests cannot make real-money purchases.
How do I delete my account?
In the game, open “Your account” → “Delete account”. On the web, Profile → Privacy → Delete account. Your account and your data are deleted from every game, and this cannot be undone. If you cannot sign in, email us at the address above.
What is “No ads”?
A purchase inside a game that removes its ads. It belongs to your PekeGames account, so it stays when you change devices.
What is All Access (PekeGames Plus)?
The PekeGames subscription: no ads in any game, 300 free PekeCoins every month and exclusive cosmetics. You subscribe from any of the apps and manage or cancel it in the store you used (Google Play, App Store or Microsoft Store).
How do I get my purchases back?
Sign in with the same PekeGames account: what you bought goes with it. If you bought with a different store account, use the game's restore purchases option with that Google or Apple account.
What are PekeCoins?
The PekeGames virtual currency. You earn them by playing and spend them in the portal store. Like everything virtual, they have no real-money value and cannot be refunded or transferred outside the platform.